![]() This applies if you're trying to watch Prime Videos from your computer.īefore that, ensure you’re using the latest version of your browser before switching. ![]() If none of the fixes above solves your Amazon Prime Video not working, you might need to switch to another browser. To fix that, disconnect from your VPN or any proxy servers you're connected to and try reloading Prime Video. The reason being, Amazon might think you’re in another country and stop you from watching content. If you’re connected to a VPN service, you might not be able to watch Amazon Prime Video on your devices. Search for Amazon Prime Video and uninstall it.How to reinstall the Prime Video app on your TV: Head over to the App Store to reinstall the app.Find the Amazon Prime Video app on your home screen and long-press it.How to reinstall the Prime Video app on iOS: Kindly wait for a few seconds and tap Install to reinstall it.How to reinstall the Prime Video app on Android: Meanwhile, you'll need to sign in to your Amazon Prime Video account again once the app is reinstalled. Doing so will fix any software bug affecting the functionality of the app and reset it. If Prime Video keeps stopping on your Samsung phone, for instance, you can try to reinstall the Prime Video app from the Play Store. If the Amazon Prime Video is still not working, try the next step below. Install any available updates and restart your device. You can check for the latest update in the browser setting, or the App Store on your phone, and TV. If you're trying to stream from your mobile phone or TV, ensure you're using the latest version of the Prime Video app. If you're trying to watch Amazon Prime on your PC, ensure your browser is up-to-date. Ensure your browser or app is up-to-date.Īnother reason that might cause Prime Video not to work on your device is an outdated browser or app. You can also try pausing other internet activities to improve your bandwidth, or try switching to another network. Go to or on your browser to confirm if your network speed meets the requirements stated above. In case your network is up and running but Prime Video is still not working, it’s time to run a speed test. Check your data balance if you're on a mobile network.Toggle on/off Airplane mode on your phone.Reboot your router to fix prime video not loading on TV.If not, go and troubleshoot your internet first! You can try opening another website on your browser to see if it works. For streaming videos on Amazon Prime, your internet speed should be over:īut first, ensure your internet connection is working. Not just an "active" internet connection, but a speedy internet connection. To enjoy uninterrupted access to Amazon Prime Video and fix Prime Video not working on your devices, you need to ensure you have an active internet connection. If you've connected it to more than two devices, kindly sign out on the other devices. You can only use the same account on two devices. More so, ensure you're not using your Amazon Prime Video account on multiple devices. In case your subscription has expired, kindly re-subscribe to continue to enjoy your Prime Videos. From there, you can manage your account settings and subscription status.To confirm your Prime Video account status, follow these steps: Either you have a monthly or annual subscription, you still need to confirm your account status. So, you won't be able to watch some videos if your subscription has expired. As you probably know, all the videos on Amazon Prime are not free. Next, you need to ensure your Amazon Prime Video account is active. Confirm if your Amazon Prime Video account is active Simply shut down and restart it to see if it fixes the problem.Ģ. The same applies to your mobile phone or computer.When the TV boots up, try opening Amazon Prime Video again to see if it works. To fix Prime Video not working on your TV, simply restart it by disconnecting it from the power source and reconnecting it again.It will refresh the system, restart your internet connection, and reconnect you to the Prime Video servers. Doing so gives your assurance that a temporary glitch in the system didn't cause the problem. The first method to fix Amazon Prime video not working – whether on your TV, mobile phone, or computer – is to restart your device. Let’s reconnect you to Prime Video again! 1. Whether you’re trying to use the service on your TV, PC, or mobile devices, this article will help you get to the root of the issue and rectify Prime Video not working. There are various things you can try to fix Amazon Prime Video not working on your devices. Were you about to watch your next show/video on Amazon Prime Video only to detect that it's not working? Do not panic.
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